Welcome to AltaHellas.com. By using our booking platform, you agree to adhere to the following Terms of Use:

1. Acceptance of Terms:

By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our platform.

2. Booking Process:

•  Our platform facilitates the booking of taxi services or excursion tickets provided by independent companies or taxi drivers.
• By booking a service through our platform, you agree to abide by the terms and conditions set forth by the service provider.

3. User Conduct:

• You agree to use our platform for lawful purposes only and to comply with all applicable laws and regulations.
• You agree not to engage in any behavior that could disrupt or interfere with the proper functioning of our platform or the experience of other users.

4. Payment and Pricing:

• Prices for services are determined by the service provider and may vary based on factors such as distance, time of day, and demand.
• Payment is processed through our platform using secure payment methods. By booking a service, you agree to pay the specified fare and any applicable fees.

5. Cancellations and Refunds:

At AltaHellas, we understand that plans can change unexpectedly, and we strive to provide flexibility to our users while also ensuring fairness to our service providers. Therefore, we have established the following cancellation policy:

1. a) Free Cancellation before 24 Hours: Users are entitled to free cancellation of their bookings if the cancellation request is made more than 24 hours prior to the scheduled date and time of the booked service. Users will receive a full refund for their cancelled bookings within a reasonable timeframe.
2. b) Cancellation within 24 Hours: For cancellations made within 24 hours of the scheduled date and time of the booked service, the cancellation policy of the service provider will apply. In such cases, users may be subject to a cancellation fee or may not be eligible for a refund, depending on the terms and conditions set forth by the service provider.
3. c) Provider’s Cancellation Policy: It’s important to note that each service provider may have its own cancellation policy, which users are required to adhere to. Users are encouraged to review the cancellation policy of the specific service provider before making a booking. The cancellation policy of the service provider will govern cancellations made within 24 hours of the scheduled service.
4. d) Communication and Notification: Users are responsible for initiating the cancellation process through our platform and should follow the designated cancellation procedure. We advise users to keep track of their cancellation requests and any notifications or updates provided by the service provider or our platform regarding the status of their cancellation.
5. e) Exceptions: In certain circumstances, such as unforeseen emergencies or extenuating circumstances, exceptions to the cancellation policy may be considered on a case-by-case basis. Users may be required to provide documentation or proof to support their request for an exception.
6. f) Changes to Cancellation Policy: AltaHellass reserves the right to modify or update the cancellation policy at any time without prior notice. Any changes to the cancellation policy will be effective immediately upon posting on our platform. Users are encouraged to review the cancellation policy periodically for any updates or changes.

By using our platform and making bookings through AltaHellas, users acknowledge and agree to comply with the cancellation policy outlined herein. Failure to adhere to the cancellation policy may result in the forfeiture of booking fees or other penalties as determined by the service provider.

If you have any questions or concerns regarding our cancellation policy, please contact our customer support team for assistance.

6. Liability:

• We act solely as an intermediary between users and service providers and do not provide services ourselves. As such, we shall not be liable for any damages, losses, or injuries arising out of or in connection with the use of taxi services booked through our platform.
• Users are responsible for their interactions with service providers, including the quality and safety of the services provided.

7. Intellectual Property:

• All content and materials on our platform, including but not limited to text, graphics, logos, and images, are owned or licensed by us and are protected by intellectual property laws.
• You may not reproduce, distribute, or modify any content from our platform without our prior written consent.

8. Modification of Terms:

We reserve the right to modify or amend these Terms of Use at any time without prior notice. Any changes will be effective immediately upon posting on our platform.

9. Governing Law:

These Terms of Use shall be governed by and construed in accordance with the laws of Greece, without regard to its conflict of laws principles.

By using our platform, you agree to these Terms of Use. If you have any questions or concerns about these terms, please contact us at info@altahellas.com